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Charging for a copper mug when drinking...

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  • #1

    Charging for a copper mug when drinking...

    My sister in law was looking at the bill she paid a few days ago from a local restaurant and noticed she was charged $50 for two copper mugs that were used for the order of two Moscow Mules drinks. The restaurant puts a charge of $25 per mug on the bill and then takes the charge off when the party leaves. The restaurant clams the charge is to cover the cost of the mug should it be taken by the patron. Well the waiter added the charge and forgot to take it off so my sister in law had to go back over to the restaurant to explain what happened and get the bill adjusted.

    I think the manager should have at least offered some type of compensation for having to go back to the restaurant and take care of the matter.

    Thoughts? Should the restaurant add this charge? Is it legal to add the charge? Should compensation have be given? If I was the owner I would have offered some compensation.
    Last edited by Mithrandir; 08-26-2012, 04:08 PM.
    "I lingered round them, under that benign sky: watched the moths fluttering among the heath and harebells, listened to the soft wind breathing through the grass, and wondered how any one could ever imagine unquiet slumbers for the sleepers in that quiet earth."
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  • #2
    Why didn't Sis notice the extra $50.00 on the bill at the time?

    I think she is lucky to get the bill adjusted as the bar has no proof that she did no take the mugs.

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    • #3
      I assume it's fine as long as the customer knows. It seems a bit nitty, but I guess they've been losing money on it.

      Your sister really should have checked the bill properly at the time. I'm a little surprised they didn't offer something given that it's a restaurant .. but they are under no obligation I suppose. I'd be happy just to get my money back. But yeah ... a good restaurant would probably try and use the fiasco to their advantage ... a bit of goodwill can go a long way in the service industries.

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      • #4
        Originally posted by Gregg View Post
        Why didn't Sis notice the extra $50.00 on the bill at the time?

        I think she is lucky to get the bill adjusted as the bar has no proof that she did no take the mugs.
        It was a large party and she didn't take the time..She admitted she should have.

        You didn't answer regarding if it is a good practice to even have. Is it legal to add a charge like that to a bill without any notification to the patron?

        How would you react if it happened to you?
        Last edited by Mithrandir; 08-26-2012, 05:46 PM.
        "I lingered round them, under that benign sky: watched the moths fluttering among the heath and harebells, listened to the soft wind breathing through the grass, and wondered how any one could ever imagine unquiet slumbers for the sleepers in that quiet earth."

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        • #5
          Originally posted by johnnya24 View Post
          I assume it's fine as long as the customer knows. It seems a bit nitty, but I guess they've been losing money on it.

          Your sister really should have checked the bill properly at the time. I'm a little surprised they didn't offer something given that it's a restaurant .. but they are under no obligation I suppose. I'd be happy just to get my money back. But yeah ... a good restaurant would probably try and use the fiasco to their advantage ... a bit of goodwill can go a long way in the service industries.
          Exactly what i said.
          "I lingered round them, under that benign sky: watched the moths fluttering among the heath and harebells, listened to the soft wind breathing through the grass, and wondered how any one could ever imagine unquiet slumbers for the sleepers in that quiet earth."

          Comment

          • #6
            Deposits are commonplace at venues that use special glassware in areas know to have patrons with a bit of larceny (or whom get too drunk) in them. Vegas is a prime example-- Glassware is routinely taken and because of that most p[laces have just gone to souvenir glasses which they charge for. It's completely legal, just like the automatic tips for parties over a certain number. I'm sure next time sis will check her bill more closely
            If I whisper my wicked marching orders into the ether with no regard to where or how they may bear fruit, I am blameless should a broken spirit carry those orders out upon the innocent, for it was not my hand that took the action merely my lips which let slip their darkest wish. ~Daniel Devereaux 2011

            Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity.
            Martin Luther King, Jr.

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            • #7
              Oh, good grief, I'll be the one to ask:

              What are you not telling us, Mith?

              Comment

              • #8
                Originally posted by GwynnInTheHall View Post
                Deposits are commonplace at venues that use special glassware in areas know to have patrons with a bit of larceny (or whom get too drunk) in them. Vegas is a prime example-- Glassware is routinely taken and because of that most p[laces have just gone to souvenir glasses which they charge for. It's completely legal, just like the automatic tips for parties over a certain number. I'm sure next time sis will check her bill more closely
                But nowhere on the menu does it state you will be charged for these mugs. It states about the automatic tips. If it is not stated in writing is it legal?
                "I lingered round them, under that benign sky: watched the moths fluttering among the heath and harebells, listened to the soft wind breathing through the grass, and wondered how any one could ever imagine unquiet slumbers for the sleepers in that quiet earth."

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                • #9
                  Id have given her a mug for coming in, and Ive stolen one of those mugs myself....
                  "You know what's wrong with America? If I lovingly tongue a woman's nipple in a movie, it gets an "NC-17" rating, if I chop it off with a machete, it's an "R". That's what's wrong with America, man...."--Dennis Hopper

                  "One should judge a man mainly from his depravities. Virtues can be faked. Depravities are real." -- Klaus Kinski

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                  • #10
                    Consider it a douchey cocktail tax and move on. Sheesh, what happened-- she got sick of Appletinis? Despite the vinegar and water chaser, it shows that you're in a low class establishment if they're that paranoid that their customers are going to rob them. Perhaps the key to the problem is that she should consider not hanging around in places like that?
                    "There is involved in this struggle the question whether your children and my children shall enjoy the privileges we have enjoyed. I say this in order to impress upon you, if you are not already so impressed, that no small matter should divert us from our great purpose. "

                    Abraham Lincoln, from his Address to the Ohio One Hundred Sixty Fourth Volunteer Infantry

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                    • #11
                      Said establishment didn't have a phone?
                      I'm unconsoled I'm lonely, I am so much better than I used to be.

                      The Weakerthans Aside

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                      • #12
                        Originally posted by Fresno Bob View Post
                        Id have given her a mug for coming in, and Ive paid for one of those mugs myself....

                        Fixed?

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                        • #13
                          Originally posted by BuckyBuckner View Post
                          Said establishment didn't have a phone?
                          She called but they told her to come over to fix the problem.
                          "I lingered round them, under that benign sky: watched the moths fluttering among the heath and harebells, listened to the soft wind breathing through the grass, and wondered how any one could ever imagine unquiet slumbers for the sleepers in that quiet earth."

                          Comment

                          • #14
                            Originally posted by Bob Kohm View Post
                            Consider it a douchey cocktail tax and move on. Sheesh, what happened-- she got sick of Appletinis? Despite the vinegar and water chaser, it shows that you're in a low class establishment if they're that paranoid that their customers are going to rob them. Perhaps the key to the problem is that she should consider not hanging around in places like that?
                            Hey Fresno hangs (see #9) out there so it must be clas...oh wait..

                            Comment

                            • #15
                              Originally posted by Bob Kohm View Post
                              Consider it a douchey cocktail tax and move on. Sheesh, what happened-- she got sick of Appletinis? Despite the vinegar and water chaser, it shows that you're in a low class establishment if they're that paranoid that their customers are going to rob them. Perhaps the key to the problem is that she should consider not hanging around in places like that?
                              Vinegar and water chaser??????
                              "I lingered round them, under that benign sky: watched the moths fluttering among the heath and harebells, listened to the soft wind breathing through the grass, and wondered how any one could ever imagine unquiet slumbers for the sleepers in that quiet earth."

                              Comment

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