Verizon FIOS. Will they do this?

[Papa Deuce]

Think I can make this happen? I have Verizon FIOS. I don't have any issues with it, but all the stuff is 4 years old... New customers get FAR better stuff than I have. I plan to call them and tell them I want new gear too.... It's the least they can do for 10+ year customers, I say.

New customers get a faster router, and a much better DVR, with a bigger HD, and more features.

[johnnya24]

If you're a 10 year customer, the stats say it's going to be more profitable for them to ignore your request. Might be best to call the cancellation department

Call them, discuss some of the parameters for cancellation and the best time to cancel your account without having to pay double ... don't say you want the new equipment etc. Just that you are leaving for another company and want to figure out the best time to switch. They may offer to negotiate with you there and then or transfer you elsewhere. If not, get the information you called for, hang up, then wait for them to call you back. If they don't negotiate, transfer you or call back, then phone them up and tell them straight what you want or else you're walking.

[Papa Deuce]

Well, I am 100% ready to drop all but the most basic cable, and just have that and internet... so I have that in my favor.

[revo]

Have you gone to your local Verizon store and tried to trade them back? I switched a couple of old boxes and old DVRs and got new stuff gratis, no haggling necessary.

[joncarlos]

We had to pay more per month for the bigger DVR. Different class of service or something. But it did come with a free router upgrade. And I think I got 6 free months of Starz or some other promo they were running at the time.

[TranaGreg]

If you're a 10 year customer, the stats say it's going to be more profitable for them to ignore your request. Might be best to call the cancellation department

Call them, discuss some of the parameters for cancellation and the best time to cancel your account without having to pay double ... don't say you want the new equipment etc. Just that you are leaving for another company and want to figure out the best time to switch. They may offer to negotiate with you there and then or transfer you elsewhere. If not, get the information you called for, hang up, then wait for them to call you back. If they don't negotiate, transfer you or call back, then phone them up and tell them straight what you want or else you're walking.

exactly. you have to end up being redirected to their loyalty dept. I cut the cable cord this autumn & yes it took several levels of discussions before we really got to the people who could process the cancellation, and of course there were many offers to be made before it proceeded. I suspect all companies work under a similar model.

[Papa Deuce]

exactly. you have to end up being redirected to their loyalty dept. I cut the cable cord this autumn & yes it took several levels of discussions before we really got to the people who could process the cancellation, and of course there were many offers to be made before it proceeded. I suspect all companies work under a similar model.

This sort of happened. I spoke to 2 people, and they are shipping out new boxes, and I have to ship the old ones back, but they are paying for the return. I kept the same channels, but now pay $22 less per month.... I have to keep that for 12 months or I get a fee. After 12 months I can do anything I choose.... cancel, reduce channels..... They would have come out and installed them, but that would have been a fee, they said.... and since I worked in TV for 22 years of my life, suffice it to say, I think I can handle it all by myself.

[wannabegriffey]

In Ontario, Canada, the department one needs to get to is called "customer retention".

[johnnya24]

In Ontario, Canada, the department one needs to get to is called "customer retention".

I didn't imagine such a thing exists :shocked:

:shrug:

I have quit T-Mobile twice over the years, and both times they called me 2/3 months later to see if they could lure me back ... after I'd already signed a new contract with their competition ... you know, just on the off chance I wanted to sign 2 24 month contracts for the same thing.

[Papa Deuce]

In Ontario, Canada, the department one needs to get to is called "customer retention".

Same here.