PDA

View Full Version : Computer Hell--Help!



Don Quixote
02-15-2011, 02:43 PM
This morning, my home computer succumbed to a malware blitz. I can't get online on it, as all it's allowing me is IE Emergency Mode.

If anyone out there is willing to spend a little time helping me restore my link to the outside world, please send me a PM and we'll set up a time for a phone link. I'm the technological Village Idiot, and this scares the sh** out of me.

That's the least of my problems today, but at least this one can be solved. My boss had a massive heart attack last Tuesday night, and I was at the hospice when he passed away last night. The funeral is tomorrow, I've been making all kinds of phone calls, I now have to do all the company work since our two-person staff is now down to just me, and I'm here online instead of getting things done.

I've had better days!

Anyway--If anyone can help with the computer problem, please contact me.

heyelander
02-15-2011, 03:20 PM
cripes, sorry for your loss mate.

No real help here, I'll let someone with more knowledge field the computer question.

TopChuckie
02-15-2011, 04:23 PM
Do a system restore to some point in time prior to yesterday.

virgonomic
02-15-2011, 05:14 PM
Do a system restore to some point in time prior to yesterday.

This has saved my bacon several times in the past few years, though only from minor annoyances.

When it rains, it pours, DQ. Take things an hour, or a minute, at a time. "This, too, shall pass."

cardboardbox
02-15-2011, 06:11 PM
I'm really bad about helping people over the phone as I am useless if I cant see it and I always leave out steps when I'm giving instructions. I've had success in the past using smitfraudfix and malwarebytes. Use rkill.com first if malwarebytes will not install. Typically these tools get you up and running but I've found that the malware is still there and will resurface again soon.'

try system restore first.

Don Quixote
02-15-2011, 06:15 PM
I'm really bad about helping people over the phone as I am useless if I cant see it and I always leave out steps when I'm giving instructions. I've had success in the past using smitfraudfix and malwarebytes. Use rkill.com first if malwarebytes will not install. Typically these tools get you up and running but I've found that the malware is still there and will resurface again soon.'

try system restore first.

OK. Where do I find "system restore"?

(I told you I'm the technological Village Idiot)

And how do install smitfraudfix and malwarebytes if I can't get online? That's the biggest problem--getting past Emergency Mode and getting either IE or Firefox to get online.

Davros
02-15-2011, 06:20 PM
OK. Where do I find "system restore"?

In Windows XP: Start>Programs>Accessories>System Tools>System Restore
In Windows 7 (and probably Vista): Start>Control Panel>System and Security>Action Center>Recovery (lower right corner)

Windows 7 Recovery Instructions (http://www.windows7news.com/2009/09/25/how-to-use-windows-7-system-restore/)

OaklandA's
02-15-2011, 06:27 PM
OK. Where do I find "system restore"?

(I told you I'm the technological Village Idiot)

And how do install smitfraudfix and malwarebytes if I can't get online? That's the biggest problem--getting past Emergency Mode and getting either IE or Firefox to get online.You need to use another computer to get the fixes, and then transfer them to your infected computer with a CD or a USB flash drive. Download the Malwarebytes Anti-Malware here:
http://www.malwarebytes.org/

cardboardbox
02-15-2011, 06:27 PM
OK. Where do I find "system restore"?

(I told you I'm the technological Village Idiot)

And how do install smitfraudfix and malwarebytes if I can't get online? That's the biggest problem--getting past Emergency Mode and getting either IE or Firefox to get online.if system restore doesnt take care of it, use another pc to download the fixes and use a usb drive to get them over to the infected pc. Or burn them on a cd.

Don Quixote
02-16-2011, 12:12 AM
OK, I found System Restore, and much to my surprise (since it's a Microsoft program), it worked. Or seemed to work, which is close enough for me. I'm back online at home, which is perhaps the first good thing that's happened all day.

TC, virgo, cbb, et al, thank you SO much for the help. If I can get through tomorrow and perhaps the day after, I think I can handle just about anything the rest of tax season.

Now here's a question--Just how much anti-virus and similar protection do I really need? And what vendors do you recommend? I have McAfee (expiring if I don't renew), AVG has been trying to get me to subscribe, and severa others are out there. Sometimes I feel like I'm in the Department of Redundancy Department.

TopChuckie
02-16-2011, 01:43 AM
Glad I could help, just paying it forward.

I have free AVG, Malwarebytes, Spybot, and CCCleaner on my computer, but there's no software that will guarantee you never get infected with something.

cardboardbox
02-16-2011, 02:06 AM
OK, I found System Restore, and much to my surprise (since it's a Microsoft program), it worked. Or seemed to work, which is close enough for me. I'm back online at home, which is perhaps the first good thing that's happened all day.

TC, virgo, cbb, et al, thank you SO much for the help. If I can get through tomorrow and perhaps the day after, I think I can handle just about anything the rest of tax season.

Now here's a question--Just how much anti-virus and similar protection do I really need? And what vendors do you recommend? I have McAfee (expiring if I don't renew), AVG has been trying to get me to subscribe, and severa others are out there. Sometimes I feel like I'm in the Department of Redundancy Department.
I use Avast as my main anti virus/malware protection but its rarely needed because I also use noscript for firefox (maybe for chrome too) which prevents a lot of the crap from even getting close enough for Avast to detect it.

I'd recommend installing malwarebytes and letting it do a full scan just to make sure you're clean. And make sure you download it from the right place... My dad claims to have gotten more viruses/malware from downloading a fake version.

amcg
02-16-2011, 07:21 AM
Great that you're up and running again.

Now you're into the world of prevention.

1. Anti-Virus
Download Microsoft Secuity Essentials. It's actually pretty good. And it's free. If you want to pay for a product I heartily recommend ESET NOD32.

Whichever you choose, install them and fun a full system scan immediately.

2. Browser
Don't know which version of Internet Explorer you're using, but a permanent move to Firefox or Chrome can only benefit you. Either one is excellent and they'll import all your favourites/bookmarks for you. Then delete that little Internet Explorer icon and don't use it again.

3. Adblock
Whether you've installed Firefox or Chrome, install the AdBlock extension. This is a little program that sits in your browser and stops ads from loading. Many infections are caused by little ads that say something like "You've got something wrong with your PC: click "FIX" to fix it!!!" and then put some nasty thing on your computer if you click it.

3. Anti-malware stuff
Spybot Search & Destroy (install and run scan)
Malwarebytes (install and run scan)

4. Computer Housecleaning
Download and install CC Cleaner. It's a fairly idiotproof cleanup program for your pc. Good practice to run it every while, say weekly or even monthly.

virgonomic
02-16-2011, 04:24 PM
I used to use Avast but switched to AVG to appease the network at work. I will consider adding the other packages suggested here.

heyelander
02-16-2011, 05:04 PM
Malwarebytes will take a LONG ass time to run. Start it and go do something else for a couple of hours. It rocks though.

cardboardbox
02-16-2011, 06:55 PM
I used to use Avast but switched to AVG to appease the network at work. I will consider adding the other packages suggested here.whats the deal with your network?

virgonomic
02-17-2011, 12:04 AM
whats the deal with your network?

Anti-virus software is mandatory to check e-mail / web resources (paycheque, school site) remotely. Avast not recognized/supported, AVG recognized/supported.

cardboardbox
02-17-2011, 12:56 PM
Anti-virus software is mandatory to check e-mail / web resources (paycheque, school site) remotely. Avast not recognized/supported, AVG recognized/supported.got it. I used AVG at one time but switched to Avast and have stuck with them for a few years now.

Hornsby
02-17-2011, 09:48 PM
Thanks to all of you for helping me as well...my wife's computer suddenly started bogging down, and then all sorts of pop-up started running wild. The teenager had been doing things on there he shouldn't have...little twerp.

Had to do the system restore and then download and run malware bytes from safe mode...2 hours and counting now, 141 infections found so far. :(

Edit to add: Up to 2 hours 27 minutes, and 174 infections. WOOT!

Don Quixote
02-20-2011, 02:54 AM
Great that you're up and running again.

Now you're into the world of prevention.

1. Anti-Virus
Download Microsoft Secuity Essentials. It's actually pretty good. And it's free. If you want to pay for a product I heartily recommend ESET NOD32.

Whichever you choose, install them and fun a full system scan immediately.

2. Browser
Don't know which version of Internet Explorer you're using, but a permanent move to Firefox or Chrome can only benefit you. Either one is excellent and they'll import all your favourites/bookmarks for you. Then delete that little Internet Explorer icon and don't use it again.

3. Adblock
Whether you've installed Firefox or Chrome, install the AdBlock extension. This is a little program that sits in your browser and stops ads from loading. Many infections are caused by little ads that say something like "You've got something wrong with your PC: click "FIX" to fix it!!!" and then put some nasty thing on your computer if you click it.

3. Anti-malware stuff
Spybot Search & Destroy (install and run scan)
Malwarebytes (install and run scan)

4. Computer Housecleaning
Download and install CC Cleaner. It's a fairly idiotproof cleanup program for your pc. Good practice to run it every while, say weekly or even monthly.

1. Will do. I like the part that says "free".
2. I've been using Firefox for a couple of years and will look into the AdBlock extension.
3. I have Spybot but probably haven't run it often enough. I'll look into malwarebytes.
4. Will do.

I noticed that nobody recommended Norton or McAfee. Any particular reason?

Judge Jude
02-20-2011, 03:02 AM
My computer guy who rebooted my dead computer last year swears that stuff doesn't work better than the free stuff - I don't want to believe it but I keep hearing that...

nullnor
02-20-2011, 08:10 AM
had this computer 2 or 3 years with no antivirus. even disable the standard firewall and windows defender (not updated) from time to time and haven't had a problem yet. that said i think i will do my first system backup after reading this. i just make every unknown program ask permission first. the standard security on vista is a big step up from 98.

virgonomic
02-20-2011, 10:51 AM
I noticed that nobody recommended Norton or McAfee. Any particular reason?

1. They are not free.
2. They are resource hogs.

amcg
02-22-2011, 06:17 AM
1. They are not free.
2. They are resource hogs.In fact, it's even worse. Both tools are so crummily designed that if you want to uninstall them you need download a separate tool from the vendor because their own uninstall programs don't work.

virgonomic
02-22-2011, 11:38 PM
In fact, it's even worse. Both tools are so crummily designed that if you want to uninstall them you need download a separate tool from the vendor because their own uninstall programs don't work.

I've never had that problem...that I know of. One of the first things I do for friends is remove the Norton/McAfee trial version and put AVG on.

overkill94
02-23-2011, 06:28 AM
I've been a big fan of AVG until its last incarnation. My computer's getting pretty old now (got it in 2004) and since I installed the latest version of AVG I've noticed a slowness in my computer that didn't exist before. Once I go to Task Manager and shut down all the crap AVG is running it gets better, but otherwise I'm left frustrated with how long eeeeverything takes to load.

Spybot and AdAware are pretty awesome at keeping your on-line life safe though.

Hammer
02-23-2011, 11:55 AM
I love my Mac. That is all.

cardboardbox
02-23-2011, 12:31 PM
I've been a big fan of AVG until its last incarnation. My computer's getting pretty old now (got it in 2004) and since I installed the latest version of AVG I've noticed a slowness in my computer that didn't exist before. Once I go to Task Manager and shut down all the crap AVG is running it gets better, but otherwise I'm left frustrated with how long eeeeverything takes to load.I'm not surprised. Developers are not making software with a 2004 machine in mind.

I know Avast allows you to disable any of the seven "shields" so that may be an idea for you to try... just enable the most important ones.

overkill94
02-23-2011, 02:36 PM
You use Avast instead?

I'll have to try it out when I get back home